Welcome To The Culligan Family!
Dear Valued Customer:
I would like to be the first to welcome you to Culligan of San Diego! Effective March 16, 2023, the operations of Silver Springs Water, CA, are under new ownership by CRH California, Ltd., “dba” Culligan of San Diego.
We will operate out of our local office which is located at 885 Gateway Center Way in San Diego. The same Silver Springs delivery team will continue to service you. Our mission will be to make this transition smooth and seamless and we look forward to serving you.
While most things will continue as before, there are a few updates we would like to make you aware of. We have enclosed a “Frequently Asked Questions” page to help guide you through some of these changes. On this page you will find the following information:
- How to contact us
- How to access your online account information
- Where to mail your payments
A note from Tony Siao, President, Silver Springs
It has been an honor to serve all your water needs over the past years in the San Diego area. My water journey began in 1988 in San Diego and after moving to Las Vegas in 2003, starting the Silver Springs Water label in Las Vegas. Silver Springs Water started water deliveries in San Diego in 2014 servicing the greater San Diego metropolis. Circumstances forced us to re-evaluate the San Diego operations and after a lot of thought and, in an effort to move closer to retirement after 35 years in the bottled water business, I decided to sell the San Diego operations. This has been an amazing journey and I thank all of our customers for that. I never dreamed I would make so many friends and experience the kind of customer loyalty everyone has shown us over the many years.
– Tony SiaoWe chose Culligan Water as the buyer over other interested parties, because of their commitment to customer service. We know that the new owner is committed to quality products and making the customer transition as smooth as possible. We hope you will stay as loyal to them as you have been to us.
Please do not hesitate to contact us with any questions or concerns you may have at 858.295.3501 or by email at [email protected].
We look forward to a fantastic, ongoing business relationship between you and our Culligan family!
Sincerely,
Luis Rodriguez
General Manager
Frequently Asked Questions
How can we contact you?
You can contact your local Culligan team the following ways:
Phone: 877-428-5544 or 858-295-3501
Email: [email protected]
Website: WaterDeliverySanDiego.com
I am on a regular delivery route; will that continue?
Yes! Your products will continue to be delivered just as they are today.
Where do I send my payments?
Our remittance address for check payments is:
Culligan of San Diego
PO Box 2903
Wichita, KS 67201-2903
When will I receive my first statement from Culligan of San Diego?
Your first statement for March 16th thru April 30th will arrive the first week in April, 2023.
When are payments due?
Payments are due the 20th of every month. Your first payment for April 2023 bill will be due by April 20, 2023.
Will my account number change?
YES. Please refer to your statement or invoice for your new account number. You may also visit this page and use the account converter to find your new account number by entering your old Silver Springs account number.
Can I view account online?
Yes! You can view your account, statements, balance, next delivery dates, and pay your bill online at www.hallswater.com. You will need your new account number to enroll, which is located on your statement or invoice.
Can you email me my statement instead of mailing it to me?
Yes! We encourage all customers to go “Paperless”. Please contact us at [email protected] to set this up!
What if i sent my payment to Silver Springs after March 16, 2023?
Don’t worry, Silver Springs and Culligan will be working together to post payments for the next 30-60 days. Please be sure to update your records so that future payments are sent directly to Culligan.
I have bank payments set up through my bank, do I need to update the information?
Yes! Please change the information and account number with your bank to send payments to:
Culligan of San Diego
PO Box 2903
Wichita, KS 67201-2903
I am currently enrolled in auto pay through Silver Springs, will that continue with Culligan?
Yes, your auto pay will continue with Culligan. A representative from Culligan will be reaching out to obtain your information. Please make note of a couple of changes:
- Your automatic payment will be deducted on the 15th of every month, if this date falls on a weekend it will be ran the following business day. This date will be reflected on your statement from Culligan.
- The description you will see on your bank account will be “Culligan of San Diego”.
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